Refund policy
RETURN AND REFUND POLICY
Returns
At Care By Anahi, we want you to be completely satisfied with your Anahi silk pillowcases. We accept returns under the following conditions:
Damaged Products If your silk pillowcase arrives damaged, please contact us within [7 days] of delivery. You must provide a clear photo of the damage before we can process your return or replacement. Once approved, we will provide you with return instructions and issue a full refund or send a replacement product.
Change of Mind If you change your mind about your purchase, you may return your Anahi silk pillowcase within [30 days] of delivery, provided that:
- The product is unused and in its original condition
- The original packaging/box remains sealed and unopened
- You are responsible for paying the return postage costs
How to Return To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with our return address and further instructions.
Please send returns to: [Your return address]
Refunds Once we receive and inspect your returned item, we will process your refund within [5-10 business days]. Refunds will be issued to your original payment method. Please note that return shipping costs are non-refundable for change of mind returns.
The time it takes for the refund to appear in your account may vary depending on your financial institution and location.
Non-Returnable Items For hygiene reasons, we cannot accept returns of silk pillowcases that have been opened, used, or are not in their original sealed packaging (except in cases of damage or defect).
Contact Us If you have any questions about our return policy or haven't received your refund within the expected timeframe, please contact us at:
- Email: costumer@carebyanahi.com.au
- Phone: +61 0430041571