Terms of service

TERMS OF SERVICE

Care By Anahi

1. Introduction

Welcome to Care By Anahi. These Terms of Service (“Terms”) govern your use of our website, online store, and any purchases made through our store.

By accessing our website, browsing our products, or placing an order with Care By Anahi, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

Please read these Terms carefully before using our website or purchasing from us. If you do not agree with any part of these Terms, you should not use our website or services.

Care By Anahi reserves the right to update, change, or replace any part of these Terms at any time. Any updates will be posted on this page, and your continued use of our website after changes are made means you accept those changes.

2. Acceptance of Terms

By visiting our website, creating an account, placing an order, or purchasing products from Care By Anahi, you confirm that you have read, understood, and agreed to these Terms.

These Terms apply to all visitors, customers, and users of our website, including without limitation customers who browse, purchase, or interact with our products and services.

Care By Anahi may refuse service, cancel orders, or restrict access to our website where we believe there has been a breach of these Terms, fraudulent activity, misuse of our services, or conduct that may harm our business or customers.

3. Eligibility

By using our website and purchasing from Care By Anahi, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • Any information you provide to us is accurate, current, and complete.
  • You are responsible for ensuring that your use of our website complies with applicable laws and regulations.

If you are under the legal age required to make purchases in your location, you must have permission from a parent or legal guardian before using our website or placing an order.

4. Customer Accounts

Some features of our website may require you to create an account.

When creating an account with Care By Anahi, you agree to:

  • Provide accurate and complete information.
  • Keep your account details and password secure.
  • Notify us promptly if you believe your account has been accessed without authorization.
  • Accept responsibility for all activity conducted through your account.

Care By Anahi is not responsible for any loss or damage resulting from your failure to maintain the security of your account information.

We reserve the right to suspend or terminate accounts where we believe there has been misuse, fraudulent activity, violation of these Terms, or any activity that may negatively affect our business or customers.

5. Products

Care By Anahi aims to provide accurate descriptions, images, and information for all products displayed on our website. However, we cannot guarantee that colours, textures, or product details will appear exactly as they do on every device due to differences in screens, lighting, and display settings.

We reserve the right to:

  • Modify or discontinue products at any time.
  • Limit product availability.
  • Correct errors, inaccuracies, or omissions in product descriptions, pricing, or availability.

All product purchases are subject to availability. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund where applicable.

6. Orders

When you place an order with Care By Anahi, you agree that:

  • All information provided during checkout is accurate and complete.
  • You are responsible for reviewing your order details before submitting payment.
  • You are purchasing products for personal use unless otherwise agreed with us.

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. Care By Anahi reserves the right to accept or decline an order at any time before dispatch.

Orders may be cancelled or refused where:

  • Product availability changes.
  • Pricing or listing errors occur.
  • Fraudulent or suspicious activity is detected.
  • The order violates these Terms.

If we cancel an order after payment has been received, you will be issued a refund for the applicable amount.

7. Pricing and Payments

All prices displayed on the Care By Anahi website are listed in the applicable currency shown at checkout and may change at any time without notice.

We make every effort to ensure pricing information is accurate. However, errors may occasionally occur. If we discover an incorrect price after you have placed an order, we will contact you before processing your order and provide the option to proceed at the corrected price or receive a cancellation and refund where applicable.

Payment must be completed at checkout using the available payment methods provided on our website.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

Care By Anahi processes and ships orders according to the shipping options and timeframes provided at checkout.

Delivery times are estimates only and may vary due to factors outside of our control, including carrier delays, customs processing, weather events, or other unforeseen circumstances.

Customers are responsible for providing accurate shipping information at checkout. Care By Anahi is not responsible for delays, losses, or additional costs caused by incorrect delivery details provided by the customer.

Once an order has been dispatched, responsibility for the package may transfer according to applicable delivery and consumer protection laws.

For further information regarding delivery timeframes, shipping costs, and returns, please refer to our Shipping Policy and Returns & Refunds Policy.

TERMS OF SERVICE

Care By Anahi

Part 2

9. Payment Terms

Care By Anahi uses secure third-party payment providers to process transactions. By completing a purchase, you agree that your payment information will be processed securely through the payment provider selected at checkout.

You agree to provide accurate and complete payment and billing information for all purchases made through our website.

Care By Anahi does not store complete payment card details. Payment information is handled in accordance with the security practices and privacy policies of our payment providers.

We reserve the right to refuse or cancel transactions where we suspect fraud, unauthorized activity, payment issues, or violations of these Terms.

10. Order Changes and Cancellations

Once an order has been placed, we begin processing it as quickly as possible. For this reason, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

If you need to request an order change or cancellation, please contact Care By Anahi as soon as possible. We will make reasonable efforts to assist where your order has not yet been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Returns & Refunds Policy.

11. Returns and Refunds

At Care By Anahi, we want our customers to be happy with their purchases. Returns and refunds are handled according to our Returns & Refunds Policy.

Customers must review our Returns & Refunds Policy before making a purchase, as certain products may have specific return conditions, exclusions, or requirements.

Where a return is accepted:

  • Products must meet the conditions outlined in our Returns & Refunds Policy.
  • Items must be returned within the applicable timeframe.
  • Items must be unused, unworn, and in original condition unless otherwise stated.
  • Customers may be responsible for return shipping costs where applicable.

Care By Anahi reserves the right to refuse returns that do not meet our stated requirements or where products have been damaged, altered, used, or returned outside the required timeframe.

Any approved refunds will be processed using the original payment method, subject to processing times of your payment provider.

12. Exchanges

Care By Anahi may offer exchanges where applicable and subject to product availability.

Exchange requests must comply with the requirements outlined in our Returns & Refunds Policy.

If an exchange cannot be fulfilled due to stock availability, we may offer an alternative resolution, such as store credit or a refund where applicable.

13. Website Use

By accessing and using the Care By Anahi website, you agree that you will not:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.
  • Attempt to interfere with the security, operation, or functionality of the website.
  • Copy, reproduce, modify, distribute, or exploit website content without our written permission.
  • Upload or transmit harmful code, viruses, or other materials that may damage our website or systems.
  • Use our products, content, branding, or materials in a way that may misrepresent our business.

Care By Anahi reserves the right to restrict or terminate access to our website if we believe a user has violated these Terms.

14. Intellectual Property

All content displayed on the Care By Anahi website, including but not limited to:

  • Brand names and logos
  • Product images
  • Product descriptions
  • Website design
  • Written content
  • Graphics
  • Marketing materials

is owned by or licensed to Care By Anahi and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or use any part of our website content without prior written permission from Care By Anahi.

Any unauthorized use of our intellectual property may result in legal action.

15. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Care By Anahi.

We provide these links for convenience only and are not responsible for the content, availability, security, or practices of third-party websites.

Your use of third-party services is subject to the terms and policies of those providers.

Care By Anahi does not endorse or guarantee any third-party products, services, or information provided through external links.

16. Errors, Inaccuracies, and Updates

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or other details.

Care By Anahi reserves the right to correct errors, update information, or cancel orders affected by inaccurate information at any time without prior notice.

We are not obligated to update website information unless required by applicable law.

TERMS OF SERVICE

Care By Anahi

Part 3

17. Consumer Rights and Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any rights or protections you may have under applicable consumer protection laws, including the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Where required by law, Care By Anahi will provide remedies for products or services that fail to meet applicable consumer guarantees.

These legal rights exist separately from any additional policies or guarantees offered by Care By Anahi.

18. Product Information and Warranties

Care By Anahi makes reasonable efforts to ensure that all product descriptions, images, sizing information, and other details displayed on our website are accurate.

However, we do not guarantee that:

  • Product colours will appear exactly the same on all devices.
  • Product descriptions will be completely free from errors.
  • Website availability will always be uninterrupted or error-free.

To the maximum extent permitted by law, Care By Anahi does not provide any additional warranties or guarantees beyond those required under applicable consumer protection laws.

19. Limitation of Liability

To the maximum extent permitted by law, Care By Anahi is not liable for any indirect, incidental, special, or consequential loss arising from:

  • Your use of our website.
  • Your purchase or use of our products.
  • Delays, interruptions, or errors affecting our website.
  • Events outside of our reasonable control.

Nothing in these Terms limits or excludes liability where doing so would breach applicable law, including consumer guarantees under Australian Consumer Law.

20. Events Outside Our Control

Care By Anahi will not be responsible for delays, failures, or inability to perform our obligations where such circumstances are caused by events outside our reasonable control.

These events may include, but are not limited to:

  • Natural disasters.
  • Extreme weather conditions.
  • Shipping or courier delays.
  • Government actions or restrictions.
  • Supply chain disruptions.
  • Internet, technology, or system failures.
  • Other circumstances beyond our reasonable control.

Where such events occur, we will make reasonable efforts to minimise delays and keep customers informed where appropriate.

21. Privacy and Personal Information

Care By Anahi respects your privacy and handles your personal information in accordance with our Privacy Policy.

By using our website and purchasing from us, you acknowledge that we may collect and use personal information necessary to:

  • Process and fulfil your orders.
  • Communicate with you about purchases.
  • Provide customer support.
  • Improve our products, services, and website experience.
  • Meet our legal and business obligations.

For more information about how we collect, use, store, and protect your information, please refer to our Privacy Policy.

22. Marketing Communications

By providing your contact information, you may choose to receive marketing communications from Care By Anahi, including updates, promotions, new product announcements, and offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to your orders, transactions, or account.

23. Reviews and Customer Content

If you submit reviews, comments, photographs, feedback, or other content to Care By Anahi, you grant us permission to use, reproduce, publish, and display that content for business and marketing purposes.

You confirm that:

  • The content you provide is your own and does not infringe the rights of others.
  • Your content is accurate and not misleading.
  • Your content does not contain unlawful, offensive, or harmful material.

Care By Anahi reserves the right to remove content that violates these Terms or is inappropriate for our website.

24. Changes to These Terms

Care By Anahi may update these Terms from time to time to reflect changes to our business practices, legal requirements, or services.

Updated versions will be published on this page with the revised date where appropriate.

Your continued use of our website after changes are made means you accept the updated Terms.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions of these Terms will continue to apply and remain valid.

TERMS OF SERVICE

Care By Anahi

Part 4

26. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of New South Wales, Australia.

You agree that any disputes, claims, or legal matters arising from your use of the Care By Anahi website, products, or services will be subject to the applicable laws and courts of New South Wales, Australia, unless otherwise required by applicable law.

27. Dispute Resolution

If you have any concerns, issues, or disputes relating to your purchase or experience with Care By Anahi, we encourage you to contact us first so we can attempt to resolve the matter directly.

We will make reasonable efforts to work with you to reach a fair and appropriate resolution.

Nothing in this section limits your rights under applicable consumer protection laws, including rights available under the Australian Consumer Law.

28. Contact Information

If you have any questions about these Terms of Service, our products, or our services, you can contact Care By Anahi through the contact details provided on our website.

Business Name: Care By Anahi
Business Structure: Australian Sole Trader
Governing State: New South Wales, Australia

29. Entire Agreement

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, and Shipping Policy, form the complete agreement between you and Care By Anahi regarding your use of our website and purchase of our products.

These Terms replace any previous agreements, communications, or understandings relating to the same subject matter.

30. No Waiver

If Care By Anahi does not enforce a particular provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

Any waiver must be provided in writing to be effective.

31. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written permission.

Care By Anahi may transfer or assign our rights and obligations under these Terms where required for business purposes, including business restructuring, sale, or transfer of ownership.

32. Interpretation

Headings used throughout these Terms are included for convenience only and do not affect the meaning or interpretation of any provision.

Where the words “including” or similar terms are used, they are not intended to limit the meaning of the words that come before them.

33. Effective Date

These Terms of Service are effective from the date they are published on the Care By Anahi website.

We recommend reviewing these Terms periodically to stay informed about any updates or changes.

Thank You for Choosing Care By Anahi

We appreciate your support and are committed to providing quality products, reliable service, and a positive customer experience.

By shopping with Care By Anahi, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Care By Anahi
Australian Sole Trader
New South Wales, Australia