Return & Refund Policy

At Care By Anahi, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, by emailing customer@carebyanahi.com.au.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the damage or fault

Once your claim has been reviewed and approved, we will offer, where appropriate:

• a replacement,
• a repair (where applicable), or
• a full refund.

If the product is confirmed to be faulty or damaged, we will cover the cost of return shipping.

Nothing in this policy limits or excludes your rights under applicable consumer protection laws, including the Australian Consumer Law and, where applicable, the New Zealand Consumer Guarantees Act.

Change of Mind Returns

If you change your mind, you may request a return within 30 days of receiving your order, provided that:

• the product is unused;
• the packaging remains sealed and unopened;
• the product is in its original condition suitable for resale.

Customers are responsible for return shipping costs for change-of-mind returns.

For hygiene reasons, we cannot accept returns of products that have been opened, used, or are no longer in their original sealed packaging unless they are faulty or defective.

How to Start a Return

Please email customer@carebyanahi.com.au with:

• your order number,
• the reason for your return,
• and any supporting photographs if applicable.

Once your return has been approved, we will provide the return instructions and return address.

Please do not send items back without contacting us first, as unauthorized returns may experience processing delays.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Your financial institution may require additional time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrect product.

Contact Us

If you have any questions regarding this policy, please contact us:

Email: customer@carebyanahi.com.au

Phone: +61 0430 041 571

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