Política de frete

SHIPPING POLICY

Care By Anahi

1. Introduction

At Care By Anahi, we are committed to providing a smooth and reliable shopping experience for our customers worldwide.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Care By Anahi, you acknowledge and agree to the terms outlined in this Shipping Policy.

2. Worldwide Shipping

Care By Anahi offers worldwide shipping to customers around the globe.

We are committed to delivering our products to as many locations as possible. However, delivery availability may depend on local postal services, customs requirements, and shipping restrictions in certain regions.

If we are unable to ship to your location, we will contact you as soon as possible and provide an appropriate solution.

3. Order Processing and Delivery Times

Orders are processed and prepared for shipment after payment has been successfully completed.

Delivery timeframes vary depending on the destination, shipping method, and local delivery conditions.

Estimated delivery time:

20–30 days

Please note that delivery times are estimates only and may vary due to factors outside of our control, including:

Customs processing delays.
Local postal service delays.
Weather conditions.
Public holidays.
International shipping disruptions.
Other circumstances beyond our reasonable control.

Care By Anahi is not responsible for delays caused by shipping carriers, customs authorities, or events outside of our control.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location, selected shipping method, and order details.

The total shipping cost will be displayed before you complete your purchase.

Any applicable customs fees, import duties, taxes, or charges imposed by your country may be the responsibility of the customer unless otherwise stated by law.

5. Order Tracking

Where tracking information is available, customers will receive shipment tracking details once their order has been dispatched.

Tracking updates may take some time to become active after shipment confirmation.

If you have not received tracking updates within a reasonable timeframe, please contact Care By Anahi for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

Full name.
Delivery address.
Contact details.
Postal information.

Care By Anahi is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect information provided by the customer.

If an order is returned to us due to incorrect delivery information, additional shipping charges may apply before the order can be resent.

7. Lost, Damaged, or Missing Orders

Care By Anahi works with trusted shipping providers to deliver your order safely.

If your order arrives damaged, appears lost, or has not arrived within the expected timeframe, please contact us so we can assist you.

Customers should contact us with:

Order number.
Delivery details.
Relevant photos or supporting information where applicable.

We will work with the shipping provider to investigate the issue and determine the appropriate next steps.

8. Customs, Duties, and Import Fees

International orders may be subject to customs checks, import duties, taxes, or other fees depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise required by applicable law.

Care By Anahi is not responsible for delays caused by customs processing.

9. Changes to Shipping Policy

Care By Anahi reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will apply from the date they are published.

We encourage customers to review this policy periodically for the latest information.

10. Contact Us

If you have any questions about shipping, delivery, or your order, please contact Care By Anahi through the contact information available on our website.

Thank you for choosing Care By Anahi. We appreciate your support and are committed to providing a positive shopping experience worldwide.